Receive replies from your customers

If you'd like to receive replies from your customers through Clockwork then there are a few options:

- Clockwork Mobile Numbers are £5 to set up and £5/month (UK number only, accepts international however someone texting from outside the UK would be charged at their international text rate because of this). 
 
How do I get a Clockwork number? 
 
To purchase a Clockwork number log in to your account and click on the 'Receiving' tab > 'Add New'. 
 
- Free keywords on our shared short code (available in the UK only - not international). To set up a free keyword then log into your Clockwork account and click into 'Receiving' > 'Add a Keyword'

- Unique shortcodes are lot more at £800 set up and £800/month (with a 6 - 8 week lead time as these need to be set up with the networks - available in the UK only - not international).

 
Where will my replies be routed to?
 
For any inbound messaging, you'll be prompted to supply a URL for us to direct the inbound messages at. More details here on how to accept inbound messages:
www.clockworksms.com/doc/easy-stuff/http-interface/receive-sms/ and www.clockworksms.com/doc/clever-stuff/xml-interface/receive-sms/
 
We've also just introduced email forwarding for any of your keywords (which are free by the way) and Clockwork long numbers. When you add a keyword/long number you’ll see the option to add email forwarding. You can manage your email forwarding by clicking the 'Receiving' tab > 'Email forwarding'. All of your existing long numbers and keywords can have up to 5 email addresses assigned to them.

We’d highly recommend adding donotreply@clockworksms.com to your safe senders list to reduce the chance of your messages getting caught by spam filters.

Just email us at hello@clockworksms.com if you have any questions about inbound messages.
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